Reservations

RESERVATIONS
All reservations will be received in writing by e-mail and LAKUTAIA Lodge will reply via the same means.

Contact Details:
Sales Manager: Marcela Lewis
Sales-Booking (Office in Santiago): (56-2) 24814737 / (56-9) 6226 8448 – ventas@lakutaia.cl
Sales-Booking (Office in Punta Arenas): (56-61) 2614108 / (56-9) 8429 6630 – ventaspatagonia@lakutaia.cl

All requests must contain basic information to be processed, which means:

1. Name of passenger
2. Name of accompanying party
3. Date of arrival / Date of departure
4. Passport Number
5. Nationality
6. Date of Birth

All bookings will be answered with a maximum of 24 hours upon it has been received. They are all considered tentative bookings until the client confirms and pays 15% of the total. Balance must be paid 30 days prior to the arrival to the lodge.

MODIFICATIONS
Each time a reservation needs to be modified, it will be done through the Operator or Agency that requested the reservation, in writing, clearly indicating the type of modification being made and making reference to the reservation number already assigned.

The Operator or Travel Agency must emit the corresponding voucher for each reservation which shows that the passenger has paid all services completely.

PAYMENTS
Wire Transfers in Dollars:
Bank CORPBANCA
Name: Turismo y Hoteles Navarino Ltda.
Account N° 41158151
Swift Code: CONBCLRM

Credit Card:
Payments made with credit cards must first fill in an Authorization of Charge Form and send it by email. A photocopy of the credit card of both sides as well as a copy of an ID document showing the client’s signature must be included.

Note: LAKUTAIA Lodge will invoice the Operator for the total of the program, and it will be the responsibility of the Operator to issue the corresponding commission invoice. The operator must discount their commission before paying.

CANCELLATIONS
61 days or more : No penalty
31 – 60 days in advance : 15% penalty
30 – 7 days in advance : 50% penalty
7 days or less : 100% penalty

CHILDREN POLICY
Children between 0 & 2 yrs inclusive Free sharing room with parents
Children between 3 & 7 yrs inclusive 60% of total
Children 8 yrs or more Payment of 100%

DEPARTURES
Early Departures
No reimbursement is applicable if the passenger checks-out prior to the stipulated date on the original reservation.

Late Departures
If the passenger checks-out after the date of the original reservation, no reimbursement for non-used services is applicable.

Changes and Cancellations of the Itinerary
There won’t be any refund for changes or suspension on the activities included in the programs as a result of weather/wind conditions. All our services are based on the security of our passengers.

Reservations form

Name(*)

E-mail (*)

Phone (*)

Company

Address

City

Country

Programs

Check-in

Check-out

Passengers

Room

Rooms

Message